FOR LANDLORDS

Problem: A self-managing landlord contacted us mid-crisis. Their tenant had stopped paying rent and was refusing to leave, constantly claiming delays in benefit payments. The landlord had tried to serve notice but got the dates wrong, which meant the court process was delayed and they risked starting over.

Solution: We conducted a full review of the tenancy, notices served, and communications. Working with our legal partners, we issued the correct documentation and supported the landlord through a Section 8 claim. We also carried out regular checks on the property and prepared for re-letting.

Outcome: The eviction was successful within the court timeline and we had a new, thoroughly referenced tenant lined up within the same week. Our landlord was spared further delays - and legal mistakes and now benefits from rent guarantee cover through LetSimple.

Problem: An investor based in Dubai owned a property in Derby but had no real idea of how it was being managed. The previous agent sent occasional email updates but rarely returned calls. Maintenance costs were creeping up, inspections were being missed and the landlord felt out of touch and out of pocket.

Solution: We transitioned the property to our LetSimple service, providing regular updates, detailed photographic inspections with video reports and a dedicated WhatsApp contact for instant communication. We also reviewed the outgoings and agreed better rates for ongoing works with our database of contractors.

Outcome: The landlord now receives real-time updates and transparent financial reports. They feel in control from 4,000 miles away and have since asked us to take on a second property under management.

Problem: A landlord was receiving frequent calls from tenants about repairs - from dripping taps to heating failures. Each job was handled by a different contractor, often with delays, inflated prices, and no clear record of what was done. The tenant was unhappy, and the landlord felt out of control.

Solution: We took over management of the property and implemented a single-point-of-contact system for maintenance. All issues were logged via our digital reporting platform, triaged by our team, and assigned to vetted contractors at agreed rates. We also carried out a mid-tenancy inspection to identify any lingering issues early.

Outcome: The number of callouts dropped by 40%, costs were brought under control, and the tenant reported a much better experience. The landlord finally had transparency, and the property was no longer a drain on time or finances.